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Frequently Asked Questions ?
Simply enter your destination, check-in/check-out dates, and the number of guests/rooms into the search box on our hotel page. You can then use filters to narrow down results by price, star rating, amenities, and more.
Once you complete the booking process and payment is successful, a confirmation page will display, and a detailed confirmation email will be sent to the email address you provided. This email will contain your booking ID, hotel details, and payment summary.
Yes, you can typically book multiple rooms in a single transaction, though there may be a limit (e.g., up to 9 rooms). For larger group bookings (e.g., 10 or more rooms), please contact our dedicated Group Bookings team.
Yes, creating an account is recommended as it allows you to easily view, manage, and track your current and past reservations.
You can typically enter special requests in a dedicated "Special Requests" or "Comments" box during the booking process. Please note that special requests are subject to the hotel's availability and cannot be guaranteed.
Unless explicitly stated otherwise (e.g., for hostel dorm beds), the price displayed is for the entire room for the total number of nights and guests selected.
You can usually manage your reservation through the "Manage Booking" section of our website (if you have an account) or by following the instructions and link provided in your confirmation email.
The cancellation policy is specific to the room rate you select and the hotel's policy. It is clearly displayed on the booking page before you confirm and is also included in your confirmation email. Non-refundable bookings cannot be cancelled or changed without penalty.
Refund eligibility depends entirely on the cancellation policy of your specific booking. If you cancel within the free-cancellation window, you will receive a full refund. Cancellations made outside this period or for Non-refundable bookings may incur a fee or forfeit the full amount paid.
Once a cancellation is confirmed, we process the refund immediately. The time it takes to credit your bank account or card typically ranges from 5 to 10 business days, depending on your bank's processing time.
Requests for early check-in or late check-out must be arranged directly with the hotel and are subject to availability and the hotel's discretion, often incurring an extra fee.
The hotel's pet policy (if applicable) is usually listed under the "Hotel Policies" or "Amenities" section of the hotel page. If you are traveling with a pet, you must check this information before booking, as fees and restrictions apply.
